FAQs

Is it safe to take while pregnant? 

Aglow Collagen is safe while you are trying to conceive, but we suggest once you know you are pregnant you stop and save your collagen for after the birth. Due to hypersensitivity during pregnancy, taking marine collagen supplements is not recommended as it can result in immune reactions (e.g. skin rashes and allergic reactions). However, it's great to start up again once breastfeeding. 

Immunity Super Greens contains Turmeric which should be avoided during pregnancy.

Is it safe to take while breastfeeding? 

Aglow Collagen is safe to take while breastfeeding.

Collagen is a 100% natural protein and we have many customers who take Aglow Collagen + Antioxidants  whilst breastfeeding, and with the nutrient boost they find their:

• skin is more hydrated and firmer.
• nails are stronger with faster growth, after becoming brittle in the postpartum period.
• hair is healthy with growth replenished after hair loss in in the postpartum period.

Immunity Super Greens is safe to use while breastfeeding. However, because every person is different, please consult with your health care professional first.

Can men use Aglow products?

YES, absolutely! We highly recommended for men to use our Aglow products as they are not female-targeted and everyone can benefit from using them.

Can I take both the Aglow Collagen and Super Greens? 

Yes absolutely, because they work with your body in very different ways. Aglow Collagen gives your body a collagen boost as well as promoting collagen growth with Vitamin C. 

Whereas our Super Greens powder gives your body the specific vitamins and nutrients to improve our skin, hair and nails that we typically don't get enough of every day.

We've had incredible feedback from our customers who use both of these powders :) 

How is Aglow different to other green powders?

Aglow uses only natural & organic ingredients and which are freeze-dried to maintain their nutritional quality, while most other green powders heat dry their ingredients. 

What does freeze-dried mean?

We go the extra mile and choose to freeze-dry our raw ingredients instead of using the more commonly, cheaper heat-drying process Freeze drying locks in more of the flavour and taste of the raw food ingredients and retains 98% of the original nutrients; unlike heat drying which strips most of this good stuff as the nutrients cannot survive the intense heat. 

You’ve got 10-15 ingredients whereas the other guys have 100+?

Aglow believes in quality of ingredients over quantity.

Our ingredients were specifically chosen by a panel of nutritionists as the most effective ones for each product.  There are no hidden and unnecessary flavours, fillers, colours, or preservatives.

Are your products dairy, egg, and gluten free? 

Yes. All Aglow products are 100% dairy, egg and gluten free. 

Is Aglow suitable for vegetarian and vegan diets?

Yes!   Aglow Immunity is great for vegetarians’ and vegans are they contain no animal or animal derived products.

However Aglow Marine Collagen should be avoided by vegans and vegetarians as it is sourced from a fish product.

Do your products contain caffeine?

No, Aglow products do not contain caffeine.

Where is the best place to store Aglow products?

Store your product in a dry, cool place, such as a closet or pantry. Do not store Aglow products in the refrigerator or freezer. Once your Aglow powders are opened, we recommend using it within the next 3 months to maintain the integrity of the product.

Do I have to mix Aglow products with liquid or can I use with food?

All Aglow products can be mixed with liquids or foods.

Aglow Collagen is hydrolysed marine collagen powder and is water soluble so it can be mixed in hot or cold drinks or food.  It does not dissolve as easily in cold liquids so we recommend mixing with a small amount of hot liquid first.  Our Collagen peptides are not damaged by heat in any way, so the effectiveness remains the same regardless of how you use the product.

Aglow Immunity Super Greens can be mixed in drinks and food and is a great way to sneak in those extra servings of vegetables every day, without that extra effort or chopping or grating the real things! However, we don’t recommend heating the powder as it would burn away those precious nutrients that freeze drying protected.

How often should I take Aglow products?

Aglow products ideally should be taken each day. 10g is the correct serving size to ensure you get an accurate ingredient amount of what we've promised. This is the equivalent of two teaspoons. This can be split into two 5g servings if you prefer.

Why are there two types of packaging? Are these different in any way?

We have two types of packaging – jars and home compostable refill bags.

The packaging was chosen to minimise landfill waste as much as possible, so all the packaging is either re-usable, home-compostable or at the very least recyclable. 

For your first order with Aglow, select our air tight jars but don’t throw them away, for subsequent orders you can then just choose the home compostable bags to refill your jars.

Where are you based?

We are based in Whanganui, New Zealand where all our orders are sent from.

Where are your products manufactured?

All Aglow products are blended and packed in Christchurch, New Zealand.

What are the benefits of Collagen

Find out why collagen is important here.

How is Aglow Collagen different to other collagen powders?

We use premium grade marine collagen. Marine collagen has up to 1.5 times more bioavailability than bovine or porcine collagen and our blend been hydrolysed for optimum absorption. This makes the Collagen have a small particle size and low molecular weight, so it passes through the intestinal wall and into the bloodstream more efficiently which makes it easier for the body to absorb.

Our Marine Collagen has been sustainably sourced (not farmed) and is a by-product of the fishing industry in France. We haven’t been able to find a quality NZ supplier producing hydrolysed marine collagen in a powder form – YET - if we do find a NZ supplier we would love to support local.

Our Collagen has added Vitamin C to help with absorption and stimulate your body’s collagen production. It contains the recommended RDI (recommended daily intake) of Vitamin C for an adult.

We have also added two powerful antioxidants (CoQ10 and Vitamin E) to fight cell damage from free radicals, reduce inflammation, keep the skin hydrated and promote collagen and elastin production to reduce fine lines and wrinkles.

The end result is a fine powder is flavourless and easily added to any foods and drinks but we recommend mixing with coffee, yoghurt or smoothies or foods like soups, scrambled eggs or baking.

When do you take Aglow Collagen?

You can take Aglow Collagen at any time of the day, on an empty or full tummy. The most important thing is to remember to take it each day.

How does the risk free trial work? 

If Aglow doesn’t meet the expectation of the user, Aglow will ask for the product back and refund the money. Find out more here.

Do you offer subscriptions for Aglow products?

We do! Simply select the 'Subscribe and Save' option on the product page or learn more about our subscriptions here.

How can I amend or change my subscription?

You can update all of your subscription details by clicking here his includes pausing, cancelling or changing any personal details.

Can I order a different product from my original choice?

Yes of course, we encourage you to try them all! Please log in to your account to manage your subscription details by clicking here, or, just email hello@aglow.co.nz to update your preferences

What if I'm on subscription and I move?

You can update all of your subscription details by clicking here or please email us on hello@aglow.co.nz

What are your shipping costs and time frames?

Aglow offers FREE overnight shipping and delivery of products on ALL  orders over $90 within New Zealand. Otherwise we offer $6.50 FLAT rate tracked shipping across NZ, including rural addresses. This applies to physical addresses only. New Zealand orders are sent using NZ Post. Please allow an extra day for orders placed over the weekends or public holidays or for delivery to rural addresses.

Australian customers can choose from NZ Post International or DHL. Both providers aim to deliver within 3-5 business days. All other international orders are sent via DHL Express. 

Australian customers who ship orders over $150 to an Australian address can enjoy free DHL Express shipping. To redeem, please include over $150 worth of Aglow products, proceed to checkout and select the free shipping option.

Orders are dispatched within 24 hours of the order being placed.

All orders are sent from Whanganui, New Zealand.

How can I pay for Aglow products?

We offer credit card payment from all major cards.

You also can pay using Afterpay or PayPal.